Terms & Conditions – Diamond Driving School (Bedford & Surrounding Areas)

Welcome to Diamond Driving School, providing professional driving lessons in Bedford and surrounding areas. Please read the following Terms and Conditions carefully before booking your lessons.

1. Legal Requirements for Driving Lessons

• All pupils must be of legal age and hold a valid UK provisional driving licence (Category B).
• For motorway lessons, your instructor will advise if suitable
• You must inform both your instructor and the Driver and Vehicle Licensing Agency (DVLA) of any changes to your health, medical condition, or eyesight.
• You must not attend lessons under the influence of alcohol or drugs. If suspected, the lesson will be terminated and full payment will still be required.
• Pupils are advised not to consume alcohol within 24 hours before a driving lesson.

2. Data Protection & Privacy

• Any personal information you provide will be used solely by your driving instructor.
• Your details will never be sold or shared with third parties.

3. Lesson Bookings & Payments

• All driving lessons must be paid in advance or at the start of each lesson via cash or bank transfer.
• Credit is not offered under any circumstances.
• Block bookings must be paid in full upfront and are non-refundable after the first lesson has taken place.
• All prepaid lessons must be used within 6 months of the first lesson date.
• Driving lesson prices may increase annually (typically between January and April), with a minimum of one month’s notice provided.

4. Cancellation Policy (Driving Lessons Bedford)

• A minimum of 48 hours’ notice is required to cancel or rearrange a lesson.
• Failure to give sufficient notice will result in the full lesson fee being charged.
• Payment for late cancellations must be made on the same day via bank transfer.
• If you do not attend your lesson:
   
  • Your instructor will wait 10 minutes at the agreed location.
  • If no contact is made, the lesson will be cancelled and full payment charged.
• Frequent cancellations may result in the loss of your regular lesson slot.
• Requests to change lesson length are subject to the same 48-hour cancellation policy and may be declined.

5. Lesson Conduct & Expectations

• Your instructor will always aim to arrive on time. However, delays due to traffic or unforeseen circumstances may occur.
• If your instructor cancels a lesson, no charge will be made.
• If you arrive late, the lesson will still end at the scheduled time and full payment applies.
• Requests for alternative pick-up or drop-off locations require at least 24 hours’ notice.
• Standard lesson duration is 90 minutes, unless otherwise agreed by your instructor.
• Weekly lesson slots are not guaranteed and may occasionally need to change.

6. Behaviour & Safety

• All pupils must treat their instructor with respect at all times.
• Any form of verbal or physical abuse will not be tolerated. Lessons will cease immediately and may be reported to the police if necessary.
• No smoking is permitted in the training vehicle.
• Mobile phones should be kept on silent during lessons.
• Comfort breaks can be taken during lessons if required and will be included in your lesson time.

7. Motorway Lessons

• Under UK law, learner drivers may take motorway lessons when accompanied by a qualified instructor in a dual-controlled vehicle.
• Motorway lessons are offered at the current rate but are only available at your instructor’s discretion when you are deemed ready.

8. Driving Tests

• Your instructor will advise when you are ready to book your practical test with the Driver and Vehicle Standards Agency.
• Your instructor reserves the right to withdraw use of their vehicle if you are not considered test-ready.
• Test day bookings require payment for the instructor’s time and vehicle use (typically a 2-hour session).
• If your test is cancelled by the DVSA, lesson fees still apply, although you may be able to reclaim costs directly from the DVSA.
• No guarantee is given that you will pass your test. However, your instructor will provide professional guidance to help you reach test standard.
• The driving examiner must be treated with respect at all times. Any abuse will result in termination of lessons.
• If you fail your test, it is strongly recommended to continue lessons to improve your chances of passing next time.
• you instructor can cancel or terminate your lessons if any of the above are not adhered to. 

9. Copyright Notice

© 2026 Diamond Driving School. All rights reserved.